Privacy Policy

This Privacy Policy explains how 4Stones CRM (“the App”, “we”, “our”, or “us”) handles information when authorised staff use the 4Stones CRM Android application. The App is an internal sales, calling, lead-management, follow-up and visit-management tool intended for authorised 4Stones users.

1. Information We Process

Depending on how the App is used, we may process the following information:

• Account information such as employee/user name, email address, role and authentication details.
• Lead or customer information such as name, phone number and CRM-related details entered or assigned for legitimate business purposes.
• Call-related metadata such as call status, connected/not-connected result, call duration, call outcome and related CRM activity.
• Follow-up information including agent notes, follow-up status, manager instructions, priority and scheduled follow-up date/time.
• Visit information such as planned visit date/time, location, purpose and visit-related notes.
• Technical information required to operate the App, such as app session information, device/app version and network request information used for system reliability and security.

2. Phone and Calling Permissions

4Stones CRM may request phone-related permissions and may operate as the device's selected phone/default dialer application where required for CRM calling functionality.

These permissions are used to initiate and manage authorised CRM sales calls, detect call state, calculate call duration, and present the appropriate post-call CRM workflow.

• Incoming calls are not treated as CRM sales activity.
• The App is not designed to record call audio.
• Call-related information is used only for authorised CRM workflow, reporting and business operations.

3. How We Use Information

• Authenticate authorised users and enforce role-based access.
• Assign and manage leads, calls, follow-ups and visits.
• Track legitimate sales activity and agent performance.
• Allow managers to review follow-up notes and reassign follow-up tasks.
• Maintain CRM records, activity history and operational reports.
• Detect technical issues, prevent misuse and maintain system security.

4. Data Sharing

We do not sell personal data. Information is used within the 4Stones CRM environment and may be accessible only to authorised personnel according to their assigned role and business need.

We may use hosting, infrastructure or technical service providers where necessary to operate and secure the CRM. Such providers are expected to process data only for legitimate service purposes.

5. Data Security

We use reasonable administrative, technical and organisational safeguards to protect CRM data. Access is restricted through authenticated accounts and role-based permissions. No method of electronic storage or transmission is completely risk-free, but we take reasonable steps to protect information against unauthorised access, loss or misuse.

6. Data Retention

CRM information may be retained for as long as reasonably necessary for legitimate business, operational, reporting, legal or security purposes. Retention periods may vary depending on the type of record and business requirements.

7. Data Access and Deletion Requests

Authorised users or relevant individuals may contact us regarding privacy questions, correction, access or deletion requests. Requests are reviewed in accordance with applicable law, internal business requirements and record-retention obligations.

8. Children's Privacy

4Stones CRM is an internal business application and is not directed to children. We do not knowingly provide this App for use by children.

9. Changes to This Privacy Policy

We may update this Privacy Policy when the App, its features or applicable requirements change. The latest version will be published on this page with an updated effective date.

10. Contact Us

4Stones CRM Support
Email: support@4stones.co